The remote workforce is growing exponentially and provides companies with a diverse pipeline of employees from a variety of backgrounds. Software development service provider Rainforest QA found that although it had a significant number of remote workers, their engagement levels were lower than onsite employees, which is a typical dynamic across industries. The company set out to improve the remote experience by implementing a program called Remote Week. At Interop 2018, Rainforest's Vice President of People, Heather Doshay, explained the project and how helped build empathy and equalized engagement for employees both onsite and offsite.
The Next Generation of IT SupportThe workforce is changing as businesses become global and technology erodes geographical and physical barriers.IT organizations are critical to enabling this transition and can utilize next-generation tools and strategies to provide world-class support regardless of location, platform or device