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Voice is Dead, Long Live Voice
Guest Commentary, Guest Commentary
Commentary
How do we maintain the human touch in a world of systems designed to fake it?
By Christopher Connolly, vice president of product marketing, Genesys , 11/16/2018
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Why Mixed Reality is Messed Up, for Now
Lisa Morgan, Freelance Writer
Commentary
Augmented reality (AR) and virtual reality (VR) were supposed to transform user experiences, but technologies have had false and soft starts in various industries. Here's why.
By Lisa Morgan Freelance Writer, 11/15/2018
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The CIO’s Role in the Supporting a New Revenue Recognition Standard
Guest Commentary, Guest Commentary
Commentary
CIOs and their IT departments serve a critical, strategic role in the compliance process as the US implements a new revenue recognition standard.
By Mark Davis and David Pierce, Deloitte , 11/14/2018
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Data Silos: Now and Forever?
John Edwards, Technology Journalist & Author
Commentary
Data management experts share suggestions on why we are still dealing with data silos and how to break them down.
By John Edwards Technology Journalist & Author, 11/13/2018
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What Special Ops Taught Me About TechOps
Guest Commentary, Guest Commentary
Commentary
A look at how a day of special forces-style training delivered benefits in the technology realm.
By Lucas Villeneuve, Systems Engineer at Constant Contact , 11/12/2018
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Are Company Valuations Bogus?
Lisa Morgan, Freelance Writer
Commentary
Boards of directors should know that the value of their company's intangible assets probably outweighs the value of their tangible assets. However, their lack of specific knowledge about the details is resulting in lawsuits.
By Lisa Morgan Freelance Writer, 11/7/2018
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Consumer Privacy and the Role of Technology in Compliance
Guest Commentary, Guest Commentary
Commentary
It's time for organizations to look inward to ensure that their privacy policies build trust with customers while enhancing the customer experience.
By Brian Cleary, VP of Solutions Marketing, RedPoint Global , 11/6/2018
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How to Dethrone Inefficient Software in Your Organization
Guest Commentary, Guest Commentary
Commentary
It's time for companies to adopt modern approaches to software, like SaaS, and that means embracing change and abandoning "we've always done it this way."
By Anne Becknell, SVP of Customer Success at Chrome River , 11/2/2018
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Rethink Customer Service Tools to Be the Solution, Not the Problem
Guest Commentary, Guest Commentary
Commentary
Despite the proliferation of new technology tools for customer service centers, efficiency is falling. What to do?
By Pete Slease, Vice President, Gartner , 11/1/2018
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AI and the Death of 'Employment for Life'
James M. Connolly, Executive Managing Editor, InformationWeekEditor in Chief
Commentary
When AI brings about job losses and changes our careers, remember that we've been through this before, time and again.
By James M. Connolly Executive Managing Editor, InformationWeekEditor in Chief, 11/1/2018
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A Wake-Up Call for Software Development Practices?
Lisa Morgan, Freelance Writer
Commentary
Agile, DevOps, Continuous Delivery and Continuous Development all help improve software delivery speed. However, as more applications and software development tools include AI, might software developers be trading trust and safety for speed?
By Lisa Morgan Freelance Writer, 10/30/2018
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Rethinking IT for Cloud Computing
Mary E. Shacklett, Mary E. Shacklett
Commentary
A cloud strategy isn't just about committing to cloud resources, it can mean rethinking lots of IT management basics.
By Mary E. Shacklett Mary E. Shacklett, 10/29/2018
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3 Great Ways to Sabotage Your Digital Transformation
Christopher O'Malley, CEO of Compuware
Commentary
Hint: They all have to do with how you treat your developers.
By Christopher O'Malley CEO of Compuware, 10/26/2018
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Man Meets Machine: Managing the Digital Workforce
Guest Commentary, Guest Commentary
Commentary
It is critical for businesses to design a framework in which their digital workforce will thrive, while pairing it with smart change management and governance approaches.
By Sanjay Srivastava, chief digital officer, Genpact , 10/24/2018
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Modern Advances in Disaster Alert Technology
Emily Johnson, Digital Content Editor, InformationWeek
News
When lives are on the line information can make the difference between survival and tragedy. Here’s a look at the technology organizations are using to communicate with the public and employees before, during, and after a disaster occurs.
By Emily Johnson Digital Content Editor, InformationWeek, 10/22/2018
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Amazon's HR Gaffe Demonstrates Important Points
Lisa Morgan, Freelance Writer
News
Amazon recently proved it isn't infallible when it shut down a human resources system that was systematically biased against women. However, there's more to the story that today's enterprise leaders should know.
By Lisa Morgan Freelance Writer, 10/19/2018
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The Transformation of Healthcare with AI and Machine Learning
Guest Commentary, Guest Commentary
Commentary
Artificial intelligence and machine learning already are having an impact in a sector that concerns all of us, healthcare.
By Mark Johnston, Director of Global Business Development, Healthcare, Life Sciences and Agricultural Technology, AWS , 10/16/2018
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9 Tools You Need for DevOps
Cynthia Harvey, Contributor, NetworkComputing
News
Having the right tools can make the cultural transformation that is DevOps much easier.
By Cynthia Harvey Contributor, NetworkComputing, 10/15/2018
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Six Steps for Businesses to Earn AI Trust
Guest Commentary, Guest Commentary
Commentary
The growing reliance on AI and machine learning in the coming decades can have a negative impact on many jobs while raising new social issues. Yet, businesses can minimize those impacts.
By Gary Grossman, Technology Practice Lead, Edelman AI Center of Expertise , 10/15/2018
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How Artificial Intelligence Will Go To the Next Level
Guest Commentary, Guest Commentary
Commentary
Continued broad development of AI technologies and concepts require new approaches to collaboration between industry organizations and academia.
By David Cox, Director, MIT-IBM Watson AI Lab, IBM Research , 10/10/2018
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More Stories
Commentary
Tech Vendors to Watch in 2019
Susan Fogarty, Editor in Chief,  11/13/2018
Commentary
Getting DevOps Wrong: Top 5 Mistakes Organizations Make
Bill Kleyman, Writer/Blogger/Speaker,  11/2/2018
Commentary
AI & Machine Learning: An Enterprise Guide
James M. Connolly, Executive Managing Editor, InformationWeekEditor in Chief,  9/27/2018
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