HealthCare.gov Deadline Day: More Glitches - InformationWeek

InformationWeek is part of the Informa Tech Division of Informa PLC

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them.Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.

IoT
IoT
Healthcare // Policy & Regulation
News
3/31/2014
04:29 PM
Connect Directly
LinkedIn
Google+
Twitter
RSS
E-Mail

HealthCare.gov Deadline Day: More Glitches

The Obamacare website faced heavy traffic on Monday, the deadline for open enrollment, and suffered problems.

Comment  | 
Print  | 
Comments
Newest First  |  Oldest First  |  Threaded View
David F. Carr
50%
50%
David F. Carr,
User Rank: Author
4/1/2014 | 9:45:39 AM
HealthCare.gov stats
Final count was 4.8+ million visits to the website and 1.8 million calls to the call center. How many people completed their applications remains to be revealed -- expect a trickle of applications to continue into April, people who say they tried but couldn't finish on "deadline" day.
Joe Stanganelli
50%
50%
Joe Stanganelli,
User Rank: Author
3/31/2014 | 10:53:29 PM
Re: Will we still be talking about HealthCare.gov glitches in November?
A big part of the problem is that there are glitches in the process/execution of the ACA itself -- the Website aside.  There are still people who have been going through mounds of red tape as their hospital bills pile up while they get conflicting messages from the exchange and their new health insurance carrier as to who is going to foot them.
David F. Carr
50%
50%
David F. Carr,
User Rank: Author
3/31/2014 | 4:54:29 PM
Will we still be talking about HealthCare.gov glitches in November?
I confess to being amazed that HealthCare.gov and many state websites still haven't delivered a stable web experience 6 months after launch. That they would have some usability issues is not so surprising, since making a hard process simple is hard. But the scalability / reliability issues should have been addressed to a greater extent by now.

OK, so now the operators of these sites get a breather for a few months and a chance to retool. What's your bet on whether we'll have a smoothly functioning online healthcare enrollment system when the next open enrollment period begins Nov. 15.

Sadly for the Democrats, even if a turnaround is accomplished, we won't see the results until after Election Day. Besides, as the saying goes, you never get a second chance to make a first impression.
Slideshows
10 RPA Vendors to Watch
Jessica Davis, Senior Editor, Enterprise Apps,  8/20/2019
Commentary
Enterprise Guide to Digital Transformation
Cathleen Gagne, Managing Editor, InformationWeek,  8/13/2019
Slideshows
IT Careers: How to Get a Job as a Site Reliability Engineer
Cynthia Harvey, Freelance Journalist, InformationWeek,  7/31/2019
White Papers
Register for InformationWeek Newsletters
Video
Current Issue
Data Science and AI in the Fast Lane
This IT Trend Report will help you gain insight into how quickly and dramatically data science is influencing how enterprises are managed and where they will derive business success. Read the report today!
Slideshows
Flash Poll