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Don't Think SaaS Won't Require SupportDon't Think SaaS Won't Require Support
One of the selling points to management on software as a service (SaaS) is the assertion that it will eliminate internal support costs. A few companies I'm working with are finding that support costs don't always go away, and that's especially true for larger companies. Effective SaaS programs require more internal support than many realize. Here are three areas to consider.
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