IT Strategy

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IT Leadership
Abbey Denies Reports It's Closing Indian Call CenterAbbey Denies Reports It's Closing Indian Call Center

The bank says it isn't bringing 1,000 call center jobs back to Britain from a center in Bangalore.

byPaul McDougall
Oct 27, 2005
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1 Min Read
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IT Leadership
Why Dutch Call For More Offshore Outsourcing Means U.S. Businesses Have To Follow SuitWhy Dutch Call For More Offshore Outsourcing Means U.S. Businesses Have To Follow Suit
byPaul McDougall
Oct 25, 2005
2 Min Read
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IT Leadership
Customers Win As Offshoring Drives Outsourcing Prices LowerCustomers Win As Offshoring Drives Outsourcing Prices Lower
byPaul McDougall
Oct 18, 2005
1 Min Read
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IT Leadership
India's Tata Enjoys Strong Second QuarterIndia's Tata Enjoys Strong Second Quarter
byPaul McDougall
Oct 12, 2005
1 Min Read
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IT Leadership
Indian Call Centers May No Longer Be Worth The TroubleIndian Call Centers May No Longer Be Worth The Trouble
byPaul McDougall
Oct 10, 2005
2 Min Read
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IT Leadership
Writers Battling Uphill Against GoogleWriters Battling Uphill Against Google
byAntone Gonsalves
Sep 22, 2005
1 Min Read
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IT Leadership
India, Canada, And China Are Top Outsourcing Destinations: Study
India, Canada, And China Are Top Outsourcing Destinations: Study
Sep 21, 2005
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1 Min Read
byPaul McDougall
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IT Leadership
Political Stalemate Portends More Job Losses, Outsourcing In Germany
Political Stalemate Portends More Job Losses, Outsourcing In Germany
Sep 20, 2005
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2 Min Read
byPaul McDougall
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IT Leadership
U.K.'s Tony Blair Says 'Cheers' To Outsourcing
U.K.'s Tony Blair Says 'Cheers' To Outsourcing
Sep 13, 2005
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2 Min Read
byPaul McDougall
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IT Leadership
Mainframe Programmers Wanted
Mainframe Programmers Wanted
Sep 9, 2005
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2 Min Read
byDarrell Dunn
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IT Leadership
Division Of Labor
Division Of Labor
Sep 2, 2005
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9 Min Read
byPaul McDougall
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IT Leadership
What Outsourcing Backlash?
What Outsourcing Backlash?
Sep 1, 2005
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1 Min Read
byInformationWeek Staff
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IT Leadership
ABN Amro Taps Five Vendors In Massive Outsourcing Initiative
ABN Amro Taps Five Vendors In Massive Outsourcing Initiative
Sep 1, 2005
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2 Min Read
byPaul McDougall
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IT Leadership
ABN Amro Set To Unveil Largest IT Offshore Outsourcing Deal
ABN Amro Set To Unveil Largest IT Offshore Outsourcing Deal
Aug 31, 2005
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1 Min Read
byPaul McDougall
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IT Leadership
Trump To Outsourcing Critics: You're Fired!
Trump To Outsourcing Critics: You're Fired!
Aug 30, 2005
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1 Min Read
byPaul McDougall
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IT Leadership
I'm Sticking With Travelocity Because Of Its Lousy Customer Service
I'm Sticking With Travelocity Because Of Its Lousy Customer Service
Aug 16, 2005
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2 Min Read
byPaul McDougall
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IT Leadership
Intuit Opens Indian Development Center, Releases Quicken 2006
Intuit Opens Indian Development Center, Releases Quicken 2006
Aug 5, 2005
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2 Min Read
byInformationWeek Staff
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IT Leadership
Successful Outsourcing Is 80% Prep Work
Successful Outsourcing Is 80% Prep Work
Aug 1, 2005
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2 Min Read
byPatricia Keefe
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IT Leadership
Bloggers Weigh In On India Torrents
Bloggers Weigh In On India Torrents
Jul 27, 2005
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1 Min Read
byPaul McDougall
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IT Leadership
Outsourcing To (Native American) Indians
Outsourcing To (Native American) Indians
Jul 25, 2005
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1 Min Read
byPaul McDougall
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IT Leadership
Small-Scale Offshoring
Small-Scale Offshoring
Jul 22, 2005
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5 Min Read
byPaul McDougall
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IT Leadership
U.S. Needs India For More Than Just Outsourcing
U.S. Needs India For More Than Just Outsourcing
Jul 18, 2005
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2 Min Read
byPaul McDougall
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IT Leadership
Culture Clash: Customs Can Impact Processes, Too
Culture Clash: Customs Can Impact Processes, Too
Jul 15, 2005
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2 Min Read
byInformationWeek Staff
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IT Leadership
Former GE BPO Arm Gecis Makes Acquisition, Gears Up for Relaunch
Former GE BPO Arm Gecis Makes Acquisition, Gears Up for Relaunch
Jul 14, 2005
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1 Min Read
byPaul McDougall
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IT Leadership
Offshore Outsourcing Can Help Win War on Terror
Offshore Outsourcing Can Help Win War on Terror
Jul 11, 2005
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2 Min Read
byPaul McDougall
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IT Leadership
Fighting Terrorism: IT, Not Bombs
Fighting Terrorism: IT, Not Bombs
Jul 8, 2005
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3 Min Read
byPatricia Keefe
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IT Leadership
WTO Gets It Right on Offshore Outsourcing
WTO Gets It Right on Offshore Outsourcing
Jul 6, 2005
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2 Min Read
byPaul McDougall
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IT Leadership
Microsoft, Via India, Expands China Bid
Microsoft, Via India, Expands China Bid
Jul 1, 2005
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3 Min Read
byPaul McDougall
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IT Leadership
Microsoft And TCS To Open Outsourcing Center In China
Microsoft And TCS To Open Outsourcing Center In China
Jun 30, 2005
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2 Min Read
byPaul McDougall
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IT Leadership
Stop Identity Theft; Send Your Data Offshore
Stop Identity Theft; Send Your Data Offshore
Jun 27, 2005
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2 Min Read
byPaul McDougall
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IT Leadership
Carlson CEO Sets Example for Execs Who Send IT Work Offshore
Carlson CEO Sets Example for Execs Who Send IT Work Offshore
Jun 17, 2005
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2 Min Read
byPaul McDougall
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IT Leadership
Carlson Cos. Close To Seven-Year Outsourcing Deal With IBM
Carlson Cos. Close To Seven-Year Outsourcing Deal With IBM
Jun 17, 2005
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2 Min Read
byPaul McDougall
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IT Leadership
Deloitte Sells BPO Unit After Questioning Value Of Such Services In Own Study
Deloitte Sells BPO Unit After Questioning Value Of Such Services In Own Study
Jun 17, 2005
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1 Min Read
byPaul McDougall
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IT Leadership
MSN's Gag Order
MSN's Gag Order
Jun 15, 2005
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5 Min Read
byPatricia Keefe
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IT Leadership
Effective BPO Deals Require Partnering
Effective BPO Deals Require Partnering
Jun 13, 2005
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2 Min Read
byPaul McDougall

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