Future of Work with GenAI: Boosting Efficiency in Enterprises

Generative AI revolutionizes the future of work by enhancing enterprise efficiencies and reducing burnout. Here’s a look at three specific strategies.

Sahar Hashmi, CEO

December 22, 2023

4 Min Read

In the bustling epicenter of AI innovation, approximately two million developers attended the inaugural DevOpenAI conference, which featured a mix of online and in-person attendees. Most of them competed to showcase innovative products created using generative AI at OpenAI's premier developers' conference on November 6th, 2023. OpenAI's foray into Generative AI is not merely an advancement -- it's a paradigm shift. Every sunrise witnesses the birth of groundbreaking AI applications, applications that promise not only to disrupt but to redefine the bedrock of industries worldwide.

The technological crescendo we're experiencing isn't just rapid, it's breathtakingly exponential. Those business enterprises that harness this whirlwind of AI innovation are poised to spearhead the next industrial revolution. However, those hesitating on the brink of adaptation might soon find the digital tide overwhelming.

The professional landscape isn't just evolving; it's being reshaped beneath our very feet. With the might of generative AI, the seemingly Herculean tasks of yesterday -- be it strategizing for elite consulting firms, spearheading data-intensive market analyses, or synthesizing intricate patient records in healthcare -- are being transformed into the routine tasks of today.

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Here are three advanced approaches that corporate leaders and managers in top-tier companies can use to enhance operational efficiency and productivity and prevent employee fatigue in high paced organizations.

1. Bespoke generative AI data solutions: Evaluating internal datasets for optimal data-driven decisions.

High-throughput organizations -- be it venture capitalist firms, consulting agencies, or leading tech companies -- harness the power of their accumulated data from similar projects or client demands to achieve efficiency and excellence. These entities maintain a plethora of stored datasets, from benchmarking research to customized project data, all accessible in cloud storage. As a result, when a new client or project emerges, they can seamlessly pool from this data reserve.

The advent of tailored AI solutions, particularly those employing generative AI, has revolutionized this process. Such tools not only simplify data retrieval but also highlight potential gaps, weaknesses, and strengths concerning a topic within the existing datasets. A prime illustration is McKinsey’s customized generative AI tool, “Lilli.” This application helps employees quickly navigate extensive client datasets, providing relevant information and insights for new clients in minutes rather than hours. This significantly reduces the employee workload, allowing them to focus more on building relationships with their clients.

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Similarly, organizations like Cambridgeshire and Peterborough NHS established its own in-house EMR data search engine using Azure Cognitive Search from Microsoft. They used this generative AI-backed customized service for their own internal use when they had to make a shift between datasets.

Additionally, companies like Google (Duet AI), Salesforce (Einstein Bot), Zoom (Zoom AI Companion), Amazon (Q), and many others are also entering the race to develop in-house Generative AI applications, with the goal of boosting efficiency and productivity.

2. Tailored digital work platforms: Amplifying efficiency with generative AI.

Generative AI tools are emerging fast as versatile additions to a company's digital work platform. With their unparalleled capability to assist across various domains, these tools offer coders invaluable support in streamlining their coding processes, empower legal teams with rapid contract insights, and provide HR with real-time progress reports on employees. More broadly, the integration of generative AI tools paves the way for a comprehensive digital transformation that can significantly diminish workload and alleviate stress across all organizational levels. Pioneers in this digital shift are the early adopters of plugins such as ChatGPT Enterprise, tailored specifically for organizational application, exemplifying the vast potential of generative AI in the business arena.

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While the incorporation of automation in business processes has been a longstanding practice, the emergence of generative AI has elevated its potential. Unlike traditional automation, which relies on explicit rules and guidelines, generative AI is transformative, capable of devising new processes or refining existing ones by discerning patterns. A notable application of this is in dynamic workflow automation and optimization. Here, generative AI can proactively identify potential bottlenecks or inefficiencies, offering real-time solutions and adjustments and thus significantly decreases the burden of monotonous tasks on employees.

3. AI-data driven solutions for reducing employee burnout in high-capacity corporate environments.

In the fast-paced corporate arena, employee fatigue and burnout are growing concerns. Generative AI offers a solution by utilizing the Maslach Burnout Inventory (MBI) data, a tool effective in high-stress environments like business finance, high tech enterprises, and VC firms. MBI measures emotional exhaustion, depersonalization, and reduced personal accomplishment, making it adaptable for various intense job scenarios. Generative AI can analyze MBI data in real time, and based on the MBI scores can provide immediate, customized feedback for both managers and employees, with recommendations ranging from break schedules to workload adjustments and mental well-being resources. However, it's vital to ensure its ethical deployment, particularly concerning privacy and misuse of MBI scores.

In the dynamic realm of high-octane enterprises, these tools are not just symbols of innovation; they act as protectors of employee well-being by reducing their potentially tedious workloads. Generative AI enhances decision-making by analyzing internal datasets, refining processes, managing tasks intelligently, and proactively identifying signs of fatigue and burnout, thus acting as a safeguard for employees. As we enter this transformative generative AI era, the message to business managers and top-tier corporate leaders is clear: embrace the potential of generative AI, carefully balancing ethical responsibility with visionary strategic insight.

About the Author(s)

Sahar Hashmi

CEO, Myriad Consulting LLC

Dr. Sahar Hashmi, is the CEO of Myriad Consulting LLC and has served as a Harvard faculty member. With an MD and a Ph.D. from MIT's business school, her academic excellence extends into a master's in systems design. Dr. Hashmi’s expertise spans a wide range, encompassing AI technology integration and generative AI applications. She is also skilled in innovative digital design, business data analytics, and the ever-evolving fields of digital health and digital transformation, making her a multifaceted leader in the intersection of technology, healthcare, and AI business.

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