Over the past five years, the rapid revenue growth of Indian outsourcing firms has slowed due to the rise of cloud services, automation software, and non-technical factors like political unrest and the difficulty of obtaining visas.
Yet Indian outsourcers are still growing at a much higher rate than their Western counterparts (16% versus 0.5% between 2009 and 2012). Lower wages, a favorable rupee/dollar exchange, and a much larger pool of younger skilled programmers and engineers make it appealing to offshore certain IT workloads.
In IT infrastructure deals, India-based outsourcing providers are also competing more vigorously and beating out US-based providers more often, says David Rutchik, a partner at IT consulting firm Pace Harmon.
[Why are automakers better at outsourcing than IT? Read 4 Outsourcing Lessons IT Can Learn From Automakers.]
Major Indian providers such as Infosys, Wipro, and Tata Consultancy Services used to be "traditionally on the outside, used by necessity," says Rutchik, but they can compete now with IBM, CSC, and Hewlett-Packard by using technologies that allow remote management of data center monitoring, servers, and patching.
But before making the critical decision to ship off IT duties to India, ask yourself: How well do I really know these firms? Along with your own due diligence and vendor research, check out these 15 nuggets of information about Indian outsourcing giants Infosys, Wipro, and Tata Consultancy Services:
Tata Consultancy Services
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