Mobility in the enterprise was once considered a luxury. Laptops, smartphones, and ubiquitous WiFi seemed too much to ask for. However, in the past few years, that all changed. Now, access to all things mobile is everywhere -- and workers are clamoring for even more. Drew Lentz, a solutions architect with Frontera Consulting, says he believes that IT needs to look beyond WiFi technology and create a unique, wireless connected experience that benefits not only employees, but businesses as well. Lentz touched upon that topic and more during his conversation with Senior Editor Sara Peters about the evolving definition of mobility.
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The Next Generation of IT SupportThe workforce is changing as businesses become global and technology erodes geographical and physical barriers.IT organizations are critical to enabling this transition and can utilize next-generation tools and strategies to provide world-class support regardless of location, platform or device