Similar problem when my credit card company calls to say there is fraudulent charges
My credit card company has called to ask me about suspicious charges. I never answer calls from random toll-free numbers, as nothing good can come from most of them. What irks me is that they leave a message saying to call back on a number other than the one on my card. I won't do that, as I don't know their fraud number by heart, so I call the number on the card, just a few more steps. But why, when they transfer me around do they have to ask the same account verification information.
I'm not looking forward to when all calls go via VOIP, and even our outgoing calls can't be trusted to go to who we called.