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News & Commentary
Customer Experience Hot Spots: Where to Invest or Divest?
Guest Commentary, Guest Commentary
Commentary
The reliance on technology in the service and support space is growing significantly, and leaders are being tasked tasked six- and seven-figure decisions.
By Pete Slease, Vice President, Gartner , 4/8/2019
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CIO, Meet the Chief Talent Officer
Guest Commentary, Guest Commentary
Commentary
How technology and the new workforce are changing the enterprise dynamic.
By Will Hughs, Head of Fixed & UC, Vodafone Americas , 5/10/2018
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Create an All-Star Tech Team: Welcome Remote Workers
Jessica Davis,  Senior Editor, Enterprise Apps
Satire
Want to recruit the best talent to your team, or the best talent that is willing to relocate? Expert John O'Duinn says you can upgrade your team by opening the door to remote workers, and he offers best practices on how to work with distributed teams.
By Jessica Davis Senior Editor, Enterprise Apps, 3/13/2018
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Is Your Company Smart Enough to Succeed?
John Edwards, Technology Journalist & Author
News
Determining if your organization is an intelligent enterprise or a slow learner may be challenging, but a new index quantifies criteria in terms of data usage, workflow efficiency, and progress toward the IoT.
By John Edwards Technology Journalist & Author, 11/8/2017
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Moving the Cloud Closer to the Business
Andrew Froehlich, President & Lead Network Architect, West Gate Networks
Commentary
We will soon reach the point where connectivity to cloud resources is going to become a serious issue in terms of real-time computing functions. So, how do we bring the cloud closer to us?
By Andrew Froehlich President & Lead Network Architect, West Gate Networks, 10/2/2017
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How Artificial Intelligence Will Impact B2B Commerce
Guest Commentary, Guest Commentary
Commentary
The evolution of artificial intelligence promises massive changes in how commerce gets done and customer relationships.
By Ray Grady, president and chief customer officer at CloudCraze , 8/29/2017
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QVC: Real-Time Data is the Future of ECommerce
Jessica Davis,  Senior Editor, Enterprise Apps
News
In its 31-year history, home shopping TV channel QVC has always faced the limitations of time -- just 168 hours a week to sell its products. Here's how real-time data feeds have changed the company's marketing efforts.
By Jessica Davis Senior Editor, Enterprise Apps, 8/17/2017
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A Telecommuting Tradeoff: Less Collaboration
Patrick Thibodeau, Freelance Reporter
News
Some companies believe that collaboration in today's agile workplace suffers when employees are full-time telecommuters.
By Patrick Thibodeau Freelance Reporter, 8/15/2017
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Carlsberg Danmark Fixes Field Data Operations with BPM
Jessica Davis,  Senior Editor, Enterprise Apps
News
Field workers often create Excel spreadsheets to track data and run their processes. But what happens when there are dozens of these? Here's how Carlsberg Danmark centralized business process management, created an orderly system with consistent data, and saved hundreds of hours in backoffice time.
By Jessica Davis Senior Editor, Enterprise Apps, 8/7/2017
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Pedal to the Pavement: Chinese VCs Take on Ride Hailing
Charles Babcock, Editor at Large, Cloud
Commentary
Chinese giants Alibaba and Tencent to challenge the world in bicycle rentals, while spiffing up their digital services.
By Charles Babcock Editor at Large, Cloud, 7/10/2017
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Artificial Intelligence Will Redefine the World
Susan Fogarty, Editor in Chief
Satire
How big of a deal is artificial intelligence? Microsoft researcher James McCaffrey explains AI's origins and why we can expect profound effects from it.
By Susan Fogarty Editor in Chief, 7/5/2017
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Three Phases to Adapting an Omnichannel Business Model
Guest Commentary, Guest Commentary
Commentary
IT becomes a key player as businesses move to create a seamless path to purchase with a singular view of their customers across all touchpoints, including in-store, online, mobile, social, call centers, direct mail and more.
By Sajid Mohamedy, ‎Vice President, Strategy & Operations, Nisum , 6/15/2017
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The Need to Go Digital Is Clear; Not Everyone Can Get There
Charles Babcock, Editor at Large, Cloud
News
PwC report on the 2017 Global Digital IQ says some organizations becoming top performers in going digital; others, not so much.
By Charles Babcock Editor at Large, Cloud, 6/14/2017
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Inscrutable Amazon Bill: Behind It, a $1 Million Savings
Charles Babcock, Editor at Large, Cloud
News
When Segment found its AWS bill going up unexpectedly, it did a deep dive to find the cause and realized a $1 million annual savings.
By Charles Babcock Editor at Large, Cloud, 3/28/2017
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Business Transformation: Go Digital Or Go Home
Guest Commentary, Guest Commentary
Commentary
The evidence is clear, digital transformation is the biggest driver in business today. Businesses that donít embrace the journey will be left behind by competitors and customers.
By Alison Gleeson, Senior Vice President of Americas Sales, Cisco , 1/10/2017
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Amazon Tests New Retail Consumer Checkout System
Charles Babcock, Editor at Large, Cloud
News
A store in downtown Seattle lets shoppers pull items off shelves and exit the store, with the cost of the items automatically added to their account.
By Charles Babcock Editor at Large, Cloud, 12/8/2016
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Trainline Tosses Exadata, Takes Oracle Into The Cloud
Charles Babcock, Editor at Large, Cloud
News
Trainline migrates to the cloud, takes Oracle database applications with it for performance faster than Exadata's.
By Charles Babcock Editor at Large, Cloud, 12/6/2016
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AWS Smooths Developers' Path To Cloud, Enterprise To Follow?
Charles Babcock, Editor at Large, Cloud
News
Amazon Web Services is filling the gaps in its software development/deployment process in a bid to attract enterprise developers.
By Charles Babcock Editor at Large, Cloud, 12/6/2016
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Google Search Indexing To Go Mobile-First
Scott Ferguson, Director of Audience Development, UBM Tech
News
In an announcement that could have far-ranging implications for websites of all sizes, Google said that it would place even more emphasis on mobile search, especially in the ways the company's algorithm ranks sites.
By Scott Ferguson Director of Audience Development, UBM Tech, 11/8/2016
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Android Marketshare Hits Record 88%, Report Finds
Scott Ferguson, Director of Audience Development, UBM Tech
News
A recent report from Strategy Analytics finds that Android has reached a record 88% marketshare during the third quarter of 2016. At the same time, Apple's iOS lost some ground, and other mobile operating systems have all but disappeared.
By Scott Ferguson Director of Audience Development, UBM Tech, 11/4/2016
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More Stories
Commentary
The Staying Power of Legacy Systems
Mary E. Shacklett, Mary E. Shacklett,  4/15/2019
Commentary
Q&A: Red Hat's Robert Kratky Discusses Essentials of Docs
Joao-Pierre S. Ruth, Senior Writer,  4/15/2019
Commentary
How Cloud Shifts Security Balance of Power to the Good Guys
Guest Commentary, Guest Commentary,  4/11/2019
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