VoiceCon: Vendors Highlight Unified Communications Support

Partnerships and smart designs helped Optimus, NetQoS, and 911 ETC launch complementary products for voice, IP telephony, video, and instant messaging.
Software vendors are answering the call for supporting major unified communications platforms as was seen at the VoiceCon show Tuesday.

Optimus Solutions, an IT company that seeks to tie together a range of companies and technologies in unified communications, announced the launch of its UC practice.

Leveraging partnerships with large companies such as Microsoft, Cisco Systems, and IBM, Optimus said it will deliver to clients a brace of technologies, including voice, IP telephony, video, and instant messaging. Optimus, a corporate unit of Softchoice, indicated it will specialize in servicing large companies that use call centers and agent and management interfaces. The company targets the SMB market.

Steve McDonald, enterprise architect of strategic business solutions and co-director of Optimus' UC practice, said the company's effort already has resulted in a substantial presence in "telephony integration and instant messaging" for several customers.

In another announcement Tuesday, NetQoS launched its VoIP Monitor v1.1, which includes several reporting and troubleshooting features for organizations deploying IP phoning in their networks. The new release, which includes support for SIP, is aimed at monitoring and improving VoIP call setup and quality.

"This newest version of VoIP Monitor includes automatic and on-demand investigations to speed problem diagnosis as well as enhanced trend reports to aid planning for future deployments," said Steve Harriman, NetQoS's VP of marketing, in a statement.

Beginning with its capability to obtain metrics on call signaling and setup protocols, and including an ability to gauge call quality, the NetQoS system can also determine the volume of VoIP traffic across WANs. It can tell who's using VoIP, and it monitors the availability of VoIP devices.

Also introduced at VoiceCon is a new electronic 911 service that tracks IP phones by location and then routes the 911 calls to public safety answering centers. The service, by 911 ETC, manages both VoIP and hybrid PBX/VoIP databases.

Utilizing an organization's wide area network to route calls, 911 ETC said its service operates with all types of phones on enterprise IP networks including digital, analog, IP hardphones, softphones, and SIP phones.

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