Nextiva director of engineering, Cathryn Valladares, sat down with InformationWeek News Desk's Lenny Liebmann at Interop ITX to explain how companies can improve customer engagement and reduce costs. The answer? Apply machine learning to interactions across all touch-points—including voice, email, and chat. In this video, Valladares also shares insights on why cloud-based UC makes good economic sense.
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The Next Generation of IT SupportThe workforce is changing as businesses become global and technology erodes geographical and physical barriers.IT organizations are critical to enabling this transition and can utilize next-generation tools and strategies to provide world-class support regardless of location, platform or device