Lawrence Coburn, founder and CEO of DoubleDutch, said he sees the biggest opportunity in "deconstructing CRM" into a series of focused mobile apps for tasks that salespeople need to perform. He draws a parallel with the way Facebook has introduced separate apps, such as Facebook Messenger, rather than making one mobile app perform all the same functions as the desktop Web version of Facebook.
"It seems like they're trying to chop up Facebook," Coburn said. "We see what's happening on the consumer side as a glimpse into the future for the enterprise."
[ Shared interests are fine for building social communities, but not business communities. See What Enterprise Social Networks Lack: Purpose. ]
CRM software has usually been designed for sales management, not end users, so turning it into an attractive mobile experience that users will adopt tends to be challenging, Coburn said. "Many of these incumbent enterprise software products were built over decades and have hundreds, if not thousands, of features. And feature complexity does not play well with mobile." Hive aims to present a simplified experience for "helping sales guys manage leads and quickly and easily drive them to a close," he said.
DoubleDutch is also developing Flock into more of a specialized social CRM tool, analyzing event attendee interactions to suggest patterns of interest and "predicting demand for as-yet uncreated events," Coburn said. Meanwhile, he plans to develop specialized versions of Pride to support specific activities like customer support and project management.
Coming on top of a previous $2 million round of funding in March, the $4 million in Series B funding is being led by Floodgate Fund and includes Bullpen Capital and Lightbank. Mike Maples Jr., managing partner at Floodgate Fund, will join DoubleDutch's board of directors.
DoubleDutch has been "accidentally profitable" for the past couple of quarters but will use this new funding to more aggressively expand and invest in product development, Coburn said.
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