10 Ways Bots Can Improve Your Business Processes - InformationWeek

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Data Management // Software Platforms
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8/10/2016
07:06 AM
Lisa Morgan
Lisa Morgan
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10 Ways Bots Can Improve Your Business Processes

Businesses use bots to engage with customers, online and via social media, because they're a cost-effective way to respond instantly to simple queries. As the technology improves, bots are finding their way into more use-cases where human judgment and effort were traditionally required. Are bots right for your business? Here are 10 examples to help you decide.
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Replace Websites And Apps 

Bots are often used as messaging platform add-ons, but ultimately some people see them as the new, natural language interface to websites and apps. After all, speaking comes naturally to humans; typing a query on a keyboard does not.
'Next-gen bots will be more personal, intelligent, autonomous and bot-friendly. They'll be able to personalize user experiences, and they'll be much more intelligent with advanced language and inference capabilities,' said Beerud Sheth, CEO of cross-platform bot builder Gupshup, in an interview. '[Because] they will be autonomous in many respects, humans will start delegating an increasing variety of tasks to them. Bots will also be able to interact with other bots in interesting ways to enable new services.'
Of course, how much responsibility bots get will be a matter of trust on both the individual and organizational levels. Some issues potentially undermining trust could include poor security and privacy safeguards, errant behavior, and the inability to complete a task. Sheth said cultural sensitivity is also necessary, including the ability to speak the local language, the ability to handle local currency, and the ability to communicate in a way that's contextually appropriate.
(Image: geralt via Pixabay)

Replace Websites And Apps

Bots are often used as messaging platform add-ons, but ultimately some people see them as the new, natural language interface to websites and apps. After all, speaking comes naturally to humans; typing a query on a keyboard does not.

"Next-gen bots will be more personal, intelligent, autonomous and bot-friendly. They'll be able to personalize user experiences, and they'll be much more intelligent with advanced language and inference capabilities," said Beerud Sheth, CEO of cross-platform bot builder Gupshup, in an interview. "[Because] they will be autonomous in many respects, humans will start delegating an increasing variety of tasks to them. Bots will also be able to interact with other bots in interesting ways to enable new services."

Of course, how much responsibility bots get will be a matter of trust on both the individual and organizational levels. Some issues potentially undermining trust could include poor security and privacy safeguards, errant behavior, and the inability to complete a task. Sheth said cultural sensitivity is also necessary, including the ability to speak the local language, the ability to handle local currency, and the ability to communicate in a way that's contextually appropriate.

(Image: geralt via Pixabay)

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