Microsoft Dynamics CRM 2016 Bolsters Machine Learning Capabilities - InformationWeek

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11/5/2015
09:10 AM
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Microsoft Dynamics CRM 2016 Bolsters Machine Learning Capabilities

Microsoft is changing its approach to customer service in Dynamics CRM 2016, which will include Azure Machine Learning among its new capabilities.
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(Image: Microsoft)

(Image: Microsoft)

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soozyg
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soozyg,
User Rank: Ninja
11/5/2015 | 10:49:41 AM
immediate service
They are probably much more expensive than regular CS, but I do love websites that contain IM help windows for instant messaging of issues. I have solved many an issue within minutes that way.
soozyg
50%
50%
soozyg,
User Rank: Ninja
11/5/2015 | 10:47:19 AM
staff issues
It doesn't help that customer service departments are among the least empowered within their organizations. Service teams experience a 27% annual turnover rate,

I can see how turnover rate wouid be an issue. People prefer to solve their own technology issues, but by the time they call customer service they're frustrated, in a bad mood and they want immediate resolution.
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