CA Adds Service Availability And Management Platforms - InformationWeek

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11/14/2005
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CA Adds Service Availability And Management Platforms

The two platforms integrate pieces of CA's newly released Unicenter r11 software components as well as other existing products.

Computer Associates on Monday rolled out two more pieces of its emerging Enterprise IT Management strategy with the introduction of service-availability and service-management technologies designed to improve the visibility and management of IT organizations.

The two platforms introduced at the CAWorld conference in Las Vegas integrate pieces of CA's newly released Unicenter release 11 software components, as well as other existing products.

The components of the service-availability platform have CA's integration platform built-in, providing a workflow engine, management database, and shared IT polices to help users to support specific business goals.

Additional components for service availability include four new parts of CA's Unicenter r11 portfolio, network and systems management, advanced systems management, service desk, and service metric analysis. Also part of the platform is a number of existing products such as other elements of Unicenter, BrightStor, and eTrust.

"Customers can move toward fully automated operations by making modular investments at their pace," said Alan Nugent, senior VP and general manager of CA's enterprise-system-management business unit.

Customers can use what the company calls EITM accelerators, which include integration capabilities based on industry best practices and consultation services, to support a phased approach to implementation.

Service availability supports resource allocation for virtualization on Linux, Unix, and Windows operating systems, maintains a catalog of IT assets that is controlled by the management database, and adaptive configuration.

The service-management offering is designed to let IT departments align operations and decision-making with defined business requirements, while also providing visibility into IT financial and operational performance.

The platform combines Unicenter service intelligence, a Web-based executive-level dashboard with new releases of seven service-management products to support such items as the handling of service requests from business users and the appropriate provisioning of the services through control of service delivery and cost.

Steve Lanzi, CIO of paper products supplier Bowater Inc., has been testing CA's service management and says it can help his company improve what is already a very efficient IT department that operates at 1% of revenue. "I think we can reduce that cost by another two-tenths of a percent," Lanzi said. "We should be able to more quickly respond and shift our IT resources to higher value activities, and automate the lowest-value activities."

Lanzi said greater insight to Bowater's IT services would let the company "beat outsourcing" and return some activities in-house that are currently completed by third parties.

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