Empirix Rolls Out Call-Center Testing Tool - InformationWeek
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6/14/2006
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Empirix Rolls Out Call-Center Testing Tool

Empirix has released a new version of its Hammer CallMaster contact-center and computer-telephony integration testing and monitoring application designed to validate voice and data integrity to an agent's desktop.

Empirix Inc. has released a new version of its Hammer CallMaster contact center and computer-telephony integration (CTI) testing and monitoring application designed to validate voice and data integrity to an agent's desktop.

Hammer CallMaster 5.1 will help companies simplify and accelerate the development and deployment of call center applications by automatically providing voice and data transparency throughout the call center. According to Empirix director of product marketing Sandra Tise, the new version will both mitigate operational issues and improve call center contacts.

"Companies can now understand what their customers and agents are experiencing and make changes before issues impact service," Tise said in a statement. "The end result is smoother rollouts of new contact center technologies, leading to improved customer satisfaction and reduced costs."

Designed to work in tandem with Empirix's Hammer Test System, CallMaster 5.1 allows users to create test scenarios in a graphical interface. It automatically creates test scripts for the Hammer Test System from a call flow diagram for feature or regression testing. Users can also create scripts for load test or ongoing management.

The application is available now, bundled with the Hammer Test System and the OneSight Monitoring Solution.

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