That did little to quell perturbed customers. One forum member said that the e-mail outage had been rough on his company and it was impacting business.
According to MacWorld, one customer wrote on the Apps Forum, "Support keeps telling me it is affecting a small number of users. This is not a temporary problem if it lasts this long. It is frustrating to not be able to expedite these issues. I have to speak with the boss again and he's po'd. This is considered a mission-critical issue here. We may have to make other arrangements. Apparently Google mail is not very reliable. I think I would have pushed for something else before we switched if I had known the level of unreliability."
I have to disagree with the writer's sentiment about Gmail not being reliable. In the years that I have been using Gmail, I've been locked out of it for perhaps 6 hours at most. Maybe I'm lucky and my account happens to be stored on a set of servers that don't have any problems.
In the decade that I relied on Microsoft Exchange to deliver my corporate e-mail, I experienced what probably amounts to months of outages. I distinctly remember not being able to get into my e-mail for one full week once due to problems with an Exchange e-mail server. In my experience, Gmail has been far more reliable.
That didn't stop a Microsoft spokesperson from reaching out to me to make sure I was aware of the current Google Apps problems. The spokesperson said to me in an e-mail, "The Gmail outage was reported (and buried) on a discussion board yesterday and a solution is expected (but not promised) by EOD today -- 24 hrs later."
He implied that the story wasn't getting the press that it should. Considering the number of other news outlets reporting the issue, I think it is being reported widely enough at this point.
What I want to know is, how much coverage should Microsoft get when its e-mail and other services fail?