Oracle Releases New Collaborative CRM Software - InformationWeek
04:19 PM
Jake Widman
Jake Widman

Oracle Releases New Collaborative CRM Software

CNET News,

The 15th edition of Oracle CRM On Demand will incorporate new "social CRM" features as well as the ability to be used from mobile devices.The software is the latest revision of the product Oracle acquired when it purchased Siebel Systems in 2005. The new edition has a browser-based interface and can be modified to run on BlackBerrys and other mobile devices. New collaboration features aimed at what the company calls "social CRM" include Sticky Notes and a Message Center with an RSS feed, so that team members can easily notify each other of changes to a customer's information. "What we're trying to do is make it more social and collaborative so content from Internet and intranet can be pushed into the app and pushed to the user," said Anthony Lye, senior vice president of CRM On Demand.

"It's all part of selling productivity," Lye continued. "I think we've built something that really is quite an achievement in usability."CNET News,

Comment  | 
Print  | 
More Insights
Newest First  |  Oldest First  |  Threaded View
How Enterprises Are Attacking the IT Security Enterprise
How Enterprises Are Attacking the IT Security Enterprise
To learn more about what organizations are doing to tackle attacks and threats we surveyed a group of 300 IT and infosec professionals to find out what their biggest IT security challenges are and what they're doing to defend against today's threats. Download the report to see what they're saying.
Register for InformationWeek Newsletters
White Papers
Current Issue
2017 State of IT Report
In today's technology-driven world, "innovation" has become a basic expectation. IT leaders are tasked with making technical magic, improving customer experience, and boosting the bottom line -- yet often without any increase to the IT budget. How are organizations striking the balance between new initiatives and cost control? Download our report to learn about the biggest challenges and how savvy IT executives are overcoming them.
Twitter Feed
Sponsored Live Streaming Video
Everything You've Been Told About Mobility Is Wrong
Attend this video symposium with Sean Wisdom, Global Director of Mobility Solutions, and learn about how you can harness powerful new products to mobilize your business potential.
Flash Poll