re: Obamacare Insurance Exchange Websites: Tech Critique
This came in via email:
Considering all of the highly visible failures in the past several
years, I am somewhat surprised that the Federal Health Website continues to
demonstrate sluggish performance. With the visibility surrounding this
milestone in the Affordable Care Act, I would have expected that those
responsible had anticipated this volume and prepared to ensure the system would
be able to accommodate the volume of transactions.
This assurance starts in the requirements phase of the system
design and build. Contained in the requirements specification is the
anticipated/expected usage levels. When all of the requirements are met, we get
a high quality system that meets performance expectations. I have to
wonder if these requirements were properly defined, communicated, and
validated. The current level of performance indicates a failure in that process.
LetG«÷s remember that the definition of a systemG«÷s quality is
contained in the requirements. The better they are defined, managed, and
validated, the higher the quality of the system delivered. I suspect that
most who have attempted to use the system would claim that the quality is
lowG«™at least in the registration phase.
Ensuring that the system performance requirements are
correct and are properly validated is where I recommend that the HHS focus its
energy in order to make it easier for people to register for the
new healthcare program.
-- Dan Malone, Sr. Director, North American Sales Engineers,