A software update must be applied at a dealership or service center, said Segway, which has set up a toll-free number and a section of its Web site to take upgrade requests.
Segway Inc. Thursday recalled all 23,000 of the high-tech scooters it's shipped to date because a software glitch can suddenly reverse the wheels, pitching off the rider. The U.S. Consumer Product Safety Commission (CPSC) told consumers to stop using the stand-up scooters immediately.
The Bedford, N.H.-based company acknowledged that it had received 6 reports of the problem, which resulted in unspecified head and wrist injuries. According to Segway and the CPSC, the wheels may switch into reverse when the governor (called Speed Limiter in Segway lingo) engages, tilting back the machine, and the rider comes off and then back on within a short time.
All models sold since the 2002 debut of the then-highly-anticipated gizmo, named "Personal Transporter" at the time, are affected. A software update must be applied, said Segway, which has set up a toll-free number (800-750-6557) and a section of its Web site to take upgrade requests.
The updates will be done at Segway's 100 dealerships and service centers; the company will pay for shipping a scooter if necessary.
"We strongly encourage our customers to obtain the upgrade as soon as possible," said Jim Norrod, the company's chief executive, in a statement.
How Enterprises Are Attacking the IT Security EnterpriseTo learn more about what organizations are doing to tackle attacks and threats we surveyed a group of 300 IT and infosec professionals to find out what their biggest IT security challenges are and what they're doing to defend against today's threats. Download the report to see what they're saying.
Infographic: The State of DevOps in 2017Is DevOps helping organizations reduce costs and time-to-market for software releases? What's getting in the way of DevOps adoption? Find out in this InformationWeek and Interop ITX infographic on the state of DevOps in 2017.
2017 State of IT ReportIn today's technology-driven world, "innovation" has become a basic expectation. IT leaders are tasked with making technical magic, improving customer experience, and boosting the bottom line -- yet often without any increase to the IT budget. How are organizations striking the balance between new initiatives and cost control? Download our report to learn about the biggest challenges and how savvy IT executives are overcoming them.