The IT Infrastructure Library combats the firefighting approach to data center management. It's the Smokey Bear of data center operations: "Only you can prevent wildfires."
David Cannon educates Hewlett-Packard consultants and field service staff on ITIL (rhymes with "idle") best practices at HP. Carefully implementing the guidelines represented in the IT Infrastructure Library can save an IT organization in annual maintenance costs.
"We've seen a retail firm that experienced a 25% improvement in the up time in critical processes -- its point of sale systems. We've seen a banking organization that reduced operating expenses 5% a year each year for four years," he notes.
Much of it is common-sense stuff, such as creating and documenting a repeatable process, then getting IT staffers to follow it. So how does Cannon know so much about guidelines, published under Crown Copyright by the U.K.'s Office of Government Commerce? Cannon is co-author of one of the books, Service Operation, coming in April in what will be the third edition of the library.
For more information on ITIL, see InformationWeek's ITIL feature.