Salesforce Service Cloud, Analytics Cloud Power Fast Growth - InformationWeek

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IoT
IoT
Cloud // Software as a Service
News
2/26/2015
09:36 AM
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Salesforce Service Cloud, Analytics Cloud Power Fast Growth

Salesforce claims its Service Cloud is ousting SAP and Oracle while the Wave Analytics Cloud is driving seven- and eight-figure deals.
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D. Henschen
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D. Henschen,
User Rank: Author
2/26/2015 | 9:49:40 AM
Competitor comment from a former Salesforce (and Siebel) Exec
After I filed this story, the following comment was received from Chuck Ganapathi, CEO at Tactile and previously an executive at both Salesforce and Siebel:

"What's most interesting about salesforce.com's latest earnings call was what was not talked about: Microsoft and Mobile. First, Microsoft's Dynamics CRM product is very popular in the mid market segment although it is still a distant second to salesforce.com. Second, an all-cloud architecture doesn't work in the new world of Mobile. The new Microsoft, under Satya's leadership, is reinventing itself as a mobile-first company -- and more importantly an iOS and Android first company. Just since December, they have acquired or made investments in four mobile startups: Acompli, Sunrise, HockeyApp, and Cyanogen. If they bring that same energy and mobile-first mindset to Dynamics CRM, I expect we'll hear more about Microsoft as a serious challenger to salesforce.com."
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